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Who we are

Blackbird Lab is a software development company. While we are practicing international working culture, we are proud representatives of Ukrainian values and traditions. We are a team of 90+ energetic, curious, smart, and open to new challenges tech pros who prefer efficient async communication, adaptable working hours, a co-working office model, etc.

Being in this craft for about 5 years, we managed to accumulate expertise and bring value to a number of clients. We cooperate with US and Canadian product companies of different sizes, from small startups to established products, in close, trusted relationships.

All team members, including management, have an engineering background. The process, participants who speak the same language and have a similar approach based on technical principles, is always efficient. It is way easier to make decisions and introduce new features in a team with engineering at heart. It is the technical DNA that lets us build high-quality products that facilitate the lives of our customers’ users.

About the client





As a leader in fast-casual dining, Shake Shack has expanded worldwide while upholding its core values. The company prioritizes its employees, offering an engaging work environment characterized by fun, family, and inclusivity.

Job Overview

Responsibilities
- IT Support & Troubleshooting:_
- Provide first-level IT support for restaurant staff, addressing issues related to POS systems, kiosks, payment gateways, and other operational technologies.
- Manage and resolve support tickets using tools such as Zendesk or FreshBooks, ensuring timely and efficient resolution.
- Troubleshoot issues involving multiple systems, understanding how data flows between various platforms and providing solutions that address root causes.
- System Integration & Information Flow:_
- Develop a clear understanding of how information is transferred between different systems (e.g., POS, CRM, Loyalty Programs, etc.).
- Diagnose, debug, and res

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📌 IT Support Helpdesk Specialist for Shake Shack Staff (Bogotá)
🏢 Blackbird Lab
📍 Bogotá