Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a94cb

? Head of Client Operations (Cold Email, Client Success & Startup Operations)

Full-Time | Remote | Adaptable U.S. Time Zone Collaboration

? About the Role

We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.

This is not a traditional project management role.

You will fully own:
✅ Client relationships
✅ Campaign performance
✅ Retention & satisfaction
✅ Delivery systems
✅ Operational scalability

You’ll work directly with:

- the founder
- developers
- outreach teams
- operations

to ensure client campaigns deliver measurable results while the company scales rapidly.

This role is ideal for someone who thrives in:

- startup chaos
- high-accountability environments
- fast iteration cycles
- imperfect systems that need improvement

If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.

? What You’ll Own

Client Relationship Ownership

- Serve as the primary point of contact for:
- 20–30 active client accounts

- Lead:

- client check-ins
- strategic conversations
- ongoing communication

- Manage expectations and proactively prevent churn
- Build strong, long-term client relationships
- Ensure clients feel:

- informed
- supported
- confident in delivery

Campaign Performance & Delivery

- Diagnose and fix:
- underperforming campaigns
- deliverability issues
- inbox placement problems
- low-converting messaging

- Review campaigns before launch to ensure:

- technical readiness
- copy quality
- deliverability setup

- Continuously optimize:

- open rates
- reply rates
- meeting conversion
- campaign performance

- Personally contribute to:

- copywriting
- troubleshooting
- strategy adjustments when needed

Cold Email & Deliverability Operations





- Own campaign execution quality across:
- inbox warm-up
- domain health
- deliverability
- list quality
- sending infrastructure

- Understand and troubleshoot:

- spam placement
- DNS issues
- API/integration problems
- automation breakdowns

- Work closely with technical teams to improve system reliability

Processes, Systems & Documentation

- Build operational playbooks and delivery workflows
- Improve:
- onboarding systems
- campaign QA processes
- client communication standards

- Create scalable systems while the company grows rapidly
- Track:

- SLAs
- client health
- delivery metrics
- operational bottlenecks

Cross-Functional Collaboration

- Coordinate closely with:
- development teams
- outreach specialists
- operations
- leadership

- Report directly to the founder on:

- campaign performance
- churn risks
- delivery issues
- operational priorities

- Help align execution across departments during rapid growth

? What We’re Looking For

Core Requirements

- Experience leading:
- client operations
- account ownership
- delivery operations
inside fast-growing startups or agencies

- Strong background in:

- cold email
- lead generation
- outbound operations

- Hands-on expertise with:

- deliverability
- inbox placement
- domain warm-up
- campaign optimization
- cold email copywriting

- Ability to personally troubleshoot campaigns without relying entirely on technical teams
- Strong understanding of:

- APIs
- automations
- workflows
- operational systems

- Daily practical use of:

- ChatGPT
- Claude
- AI workflow tools

⭐ Ideal Candidate





- Startup operator mindset
- Highly proactive and execution-focused
- Comfortable working with changing priorities
- Strong communicator with founders and executives
- Takes ownership without waiting for perfect systems
- Problem-solver who thrives under pressure

? What a Typical Day Looks Like

- Review campaign performance and client health metrics
- Troubleshoot deliverability or low-performing campaigns
- Meet with clients and manage expectations
- Coordinate fixes with outreach and development teams
- Review copy, lists, and infrastructure quality
- Improve internal playbooks and workflows
- Report risks, churn concerns, and operational updates to the founder

In short:
You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.

? Success Looks Like

- Strong client retention and reduced churn
- Consistent campaign performance improvements
- High deliverability and inbox placement rates
- Clear operational systems and delivery standards
- Strong client relationships and communication quality
- Leadership confidence in operational execution

? Why This Role Stands Out

- Direct ownership over client success and delivery operations
- Work closely with the founder and leadership team
- High-impact role inside a scaling startup environment
- Opportunity to shape:
- systems
- operations
- client delivery standards

- Strong autonomy and decision-making ownership
- Exposure to:

- AI workflows
- cold email infrastructure
- startup scaling operations

? Interview Process

- Initial Screening
- Founder Interview
- Final Discussion
- Offer & Onboarding

? Apply Now

If you:

- Thrive in startup environments
- Understand cold email deeply
- Enjoy solving operational and client problems directly
- Want ownership over client success and campaign performance

This role is a strong fit for you.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1a94cb

📌 Head of Client Operations (Colombia)
🏢 Importante Empresa Del Sector
📍 Colombia