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Be the voice our members and providers trust.
At Solvo Global, we build high-performance teams that deliver real impact for U.S.-based healthcare clients. We’re growing our Customer Service team in Cali and looking for a detail-oriented, empathetic CSR who thrives in a fast-paced, remote call-center environment — working from our Cali offices.
What you’ll do
You will be the first point of contact for U.S. medical providers and members, handling inbound and outbound communication across phone, email, and web portal. Your day-to-day will include:
- Resolving benefits and claims inquiries from members and providers with accuracy and care
- Managing high volume inbound/outbound call queues and email/ticketing workflows
- Researching and following up on billing discrepancies, balance billing issues, and claim status
- Conducting outreach calls to providers and members as assigned
- Documenting all interactions accurately across CRM and operational systems
- Supporting account management, provider relations, and operations teams on remote project work
What we’re looking for
- 1+ year of experience in customer service, preferably in a call center or healthcare/insurance environment
- Advanced English (B2 or higher) — this is a fully English-speaking account
- Experience handling high call volumes and managing service tickets
- Familiarity with CRM platforms (Salesforce, Zendesk, or similar) and standard office tools
- Knowledge of billing processes or claims is a strong plus
- Strong communication, attention to detail, and the ability to work independently in a remote setting
What Solvo offers
- Indefinite-term contract with full legal benefits (prestaciones de ley)
- Remote work modality from our Cali office
- Career growth within a general organization
- Ongoing training and professional development
- Collaborative, results-driven team culture