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Overview
Connecting clients to markets – and talent to opportunity
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we're a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem.
As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise.
Elevate your career with us and make a significant impact in the world of general finance.
Corporate:
Engage in a deep variety of business-critical activities that keep our company running efficiently.
From strategic marketing and financial management to human resources and operational oversight, you'll have the opportunity to optimize processes and implement game-changing policies.
Responsibilities
About the Role
As a
Junior Enterprise Application Administrator
, you will act as
Level 2 support
within our Platform Engineering organization—bridging the gap between the Service Desk (Level 1), internal users, and senior Platform Engineers (Level 3).
This role is designed as a
growth opportunity
.
You are not expected to check every technical box on day one.
We are prioritizing
problem-solving ability, communication skills, and a strong learning mindset
over years of experience.
What You'll Do
In this role, you will:
Serve as
Level 2 support
for enterprise applications, primarily Jira and Confluence
Triage, investigate, and troubleshoot issues escalated from the Service Desk
Clearly communicate issues, progress, and resolutions to users and technical teams




Escalate more complex problems to Platform Engineers with strong documentation and context
Test applications following major releases using existing test cases
Look for opportunities to improve processes, including reducing manual tasks and supporting automation
Document solutions, learnings, and common issues to improve future support
Work closely with global teams across
Poland, India, and the United States
, using English daily
Tools & Technologies
Primary focus:
Jira (Data Center and/or Cloud)
Confluence (Data Center and/or Cloud)
Exposure to the following is helpful but not required:
ServiceNow
Datadog
OpsGenie
GitHub
Atlassian and third-party apps (e.g., Automation, ScriptRunner, Comala, ConfiForms)
Integrated solutions such as Advanced Roadmaps or Insight
You do
not
need prior experience with all tools listed.
Willingness to learn is more important than prior expertise.
Qualifications
What We're Looking For
This role is a strong fit if you:
Have
0–2 years of experience
, including internships, co-ops, or entry-level roles
Have
at least 1 year of hands-on experience
supporting applications, systems, or internal users
Are a recent graduate or graduating
by December ****
Are fluent in
English
and comfortable communicating with global teams
Enjoy troubleshooting, problem-solving, and figuring out how systems work
Ask questions, collaborate well with others, and share ideas
Are looking to grow into a longer-term career in Platform Engineering or technical support
Work Environment & Onboarding
Location:
Bogotá, Colombia
In-office:
4 days per week
Schedule:
Early start times (~7:00 AM local) to align with European teams
What will make you stand out:
Experience reporting and writing JQL filter queries
Previous Agile experience in a corporate environment
Bitbucket user and project administration
Some experience with Groovy
Prior experience using git and review process
All application materials should be submitted in English
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa6we

📌 Junior Enterprise Application Administrator - Jira/Confluence (Bogotá)
🏢 StoneX Group
📍 Bogotá