Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa76s

Technical Support Representative
Location: Bogotá, Colombia
At Full Potential Solutions (FPS) we welcome candidates who can provide technical support and customer service in both Spanish and English.
The role supports phone and internet services, troubleshooting VoIP, broadband and wireless connectivity issues, resolving customer inquiries via phone, email, and chat, and identifying sales opportunities.
Responsibilities
Respond to customer inquiries and resolve technical issues related to phone and internet services.
Diagnose and troubleshoot VoIP, broadband, and wireless connectivity problems through remote guidance.
Meet or exceed customer satisfaction and first-call resolution targets.
Educate customers on product features, self-service options, and preventative maintenance tips.
Identify sales opportunities and upsell/cross-sell products and services.
Provide 50% technical support and 50% customer service and sales support.




Qualifications
Minimum of 1 year experience in a call center environment.
Experience in technical service with strong problem-solving skills.
Excellent customer service, communication, listening and analytical skills.
Ability to multitask, organize data entries and follow directions.
Strong attention to detail and outgoing personality.
Flexibility to work day, evening, night, weekend, holiday hours; overtime may be required.
Willingness to undergo pre-employment background and medical assessment.
Willingness to work onsite.
Benefits
Salary: $3.0M COP (annually).
Transportation allowance: $250K COP.
On-site location: Calle 92 #15-78, Tinkko Lares 92 Building, Bogotá, Colombia.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa76s

📌 Technical Support Representative (Bogotá)
🏢 FPS Innovation Labs
📍 Bogotá