Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa7op

Work Model: Full-Time | Onsite (Work from Office Only)
Employment Type: Immediate Joiners Preferred
Position Overview
We are seeking an experienced and technically strong Healthcare Applications Support Analyst with prior experience supporting U.S. healthcare clients, EMR/EHR platforms, and clinical workflows.
This role is based in our Medellín, Colombia office (onsite full-time) and requires hands-on production support experience, strong troubleshooting skills, and familiarity with U.S. healthcare operations.
The adecuado candidate can join immediately and is comfortable working in a fast-paced, client-facing support environment.
Key Responsibilities
Production & Application Support
Provide Tier 2/Tier 3 support for EMR/EHR systems used by U.S. healthcare providers.
Troubleshoot application, interface, workflow, and user access issues.
Perform root cause analysis and resolve incidents within defined SLAs.
Support system upgrades, patches, and configuration changes.
EMR/EHR & Clinical Workflow Support
Support platforms such as Epic, Cerner, Allscripts, Athenahealth, Meditech, or similar.
Assist with user provisioning, role configuration, and access control.
Understand clinical workflows including scheduling, billing, documentation, orders, and patient records.
Collaborate with clinical and operational stakeholders to resolve system-related challenges.
Technical Troubleshooting & Integration
Analyze HL7 interfaces, data feeds, and system integrations.
Work with APIs, database queries (SQL), and application logs for troubleshooting.
Coordinate with integration teams and vendors to resolve data/interface issues.




Support reporting and data validation activities.
Compliance & Documentation
Ensure adherence to HIPAA and U.S. healthcare data security regulations.
Maintain documentation of issues, resolutions, and knowledge base updates.
Participate in audit support and access reviews when required.
Client & Stakeholder Communication
Communicate effectively with U.S.-based healthcare clients.
Provide timely updates and manage incident escalations.
Work in alignment with U.S. time zones as needed.
Requirements
Required Qualifications
3–6+ years of experience supporting U.S. healthcare clients.
Strong understanding of U.S. healthcare workflows and terminology.
Experience with:
SQL queries and database troubleshooting
HL7 interfaces or healthcare integrations
Application logs and incident management tools
Experience working in a production support environment with SLAs.
Strong written and verbal English communication skills.
Preferred Qualifications
Experience in U.S. healthcare
Experience in EMR and EHRs
Knowledge of Revenue Cycle Management (RCM) workflows (a plus).
Strong analytical and troubleshooting skills
Client-focused mindset
Ability to handle high-volume support cases
Detail-oriented and process-driven
Comfortable working in a structured onsite environment
Work Requirements
Must be willing to work from the office daily.
Immediate availability strongly preferred.
Ability to align work schedule with U.S. healthcare client time zones.
Healthcare Applications Support Analyst (US Healthcare – EMR/EHR) - Bilingual • Medellin, ANT, co
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa7op

📌 Healthcare Applications Support Analyst (Us Healthcare – Emr/Ehr) - Bilingual (Medellín)
🏢 Interscripts
📍 Medellín