Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa80q

If you are exploring customer service jobs in Colombia and are looking for a professional, work-from-office opportunity, Fusion CX is hiring Customer Service Associates to support customers across multiple interaction channels.
This role is designed for candidates who value structured processes, service quality, and consistent performance in a contact center environment.
This opportunity is adecuado for professionals seeking contact centre jobs in Colombia, customer support roles, or customer service associate positions within a stable, performance-driven organisation.
Job Description:
About the Role
As a Customer Service Associate, you will communicate with customers in a professional, courteous, and service-oriented manner, both before and after each interaction.
Depending on operational requirements, you will handle customer interactions through phone, email, and chat, ensuring accuracy, confidentiality, and adherence to defined procedures.
This is a full-time, work-from-office role based in Colombia.
Key Responsibilities
Communicate with customers professionally and courteously across assigned channels, including phone, email, and chat (as applicable)
Accurately interpret customer needs and provide appropriate resolutions aligned with standard operating procedures
Ensure the accuracy, confidentiality, and protection of all customer information, including account, billing, and identification data
Adhere strictly to operational procedures, quality guidelines, and account-specific policies
Meet or exceed defined Key Responsibility Areas (KRAs) and Key Performance Indicators (KPIs), including quality, productivity, and customer satisfaction




Maintain complete and accurate records of all customer interactions in approved systems
Process customer accounts and validate customer files and documentation as required
Identify opportunities to improve processes and enhance the customer experience
Actively listen to customers, demonstrate empathy, and maintain a professional conversation throughout each interaction
Collaborate with supervisors on reporting, learning opportunities, and performance improvement
Prepare and submit required reports as defined by the process or immediate supervisor
Responsibilities may evolve based on business and operational requirements.
Job Requirements
Education
Graduation from a recognized institution
Experience & Skills
Prior experience in customer service, contact center, or customer support roles preferred
Ability to handle multi-channel customer interactions with clarity and professionalism
Strong attention to detail and documentation accuracy
Understanding of customer confidentiality and data protection requirements
Ability to meet defined performance metrics related to quality, productivity, and customer satisfaction
Strong listening, communication, and problem-solving skills
Ability to work in a structured, work-from-office environment
Work Mode
Work From Office (WFO)
Location: Colombia
Why Join Fusion CX?
Fusion CX offers structured customer service jobs in Colombia within a professional contact center environment.
Employees benefit from clearly defined processes, consistent performance expectations, and opportunities to build long-term careers in customer support operations.
Fusion CX values accountability, service quality, and steady professional growth.
#J-*****-Ljbffr

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa80q

📌 Customer Service Associate – Wellness Tech – Customer Support (Wfo, Colombia) (Medellín)
🏢 Fusion BPO Services
📍 Medellín