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JOB TITLE: Senior Manager, Streaming Media Operations
LOCATION: Bogota, Colombia
About The Role & Team
The Live Operations team at ViX is seeking a Senior Manager, Streaming Media Operations to lead and scale our live streaming operations across sports and entertainment content, with a strong focus on soccer.
This role goes beyond day-to-day execution and is responsible for driving operational excellence, scaling processes, and leading a high-performing, globally distributed team.
The Senior Manager will oversee end-to-end live streaming operations: including scheduling, monitoring, incident management, escalation strategy, and continuous improvement, ensuring a seamless viewing experience across ViX, TelevisaUnivision, and third-party platforms.
You will play a critical leadership role in shaping the future of Live Operations by defining strategy, implementing scalable workflows, driving automation, and partnering cross-functionally with Product, Engineering, and external vendors to enhance platform reliability and performance.
About You
Comfortable leading globally distributed teams across multiple time zones, including nights, weekends, and holidays when needed.
Proactively identify opportunities to scale operations, automate workflows, and improve efficiency.
Confident engaging with senior stakeholders, cross-functional partners, and third-party vendors.
Highly analytical and leverage data to drive decisions, optimize performance, and improve KPIs.
Strong communicator and influencer, able to translate technical concepts into business impact.
Foster a collaborative, high-performance team culture focused on accountability and continuous improvement.
Responsibilities
Leadership & Team Management
Lead, mentor,



and scale a team of Streaming Media Analysts and Managers across multiple regions and time zones.
Drive team performance through clear KPIs, coaching, and performance management.
Build organizational capability, including hiring, onboarding, and developing talent pipelines in Colombia and globally.
Operational Excellence & Strategy
Own and evolve Live Operations strategy, ensuring scalability, reliability, and efficiency.
Establish and track operational KPIs and SLAs, delivering executive-level reporting and insights.
Lead incident management strategy, including escalation frameworks and communication protocols.
Live Streaming Operations
Oversee real-time monitoring of *****+ concurrent live events daily, ensuring best-in-class streaming quality across all platforms (Web, Mobile, CTV).
Ensure proactive monitoring of encoder health, playback performance, and application stability.
Drive rapid identification, troubleshooting, and resolution of streaming issues.
Process Optimization & Automation
Design and implement scalable workflows, tools, and automation solutions to improve operational efficiency.
Leverage dashboards and monitoring systems to predict, detect, and mitigate issues proactively.
Lead continuous improvement initiatives based on root cause analysis and post-incident reviews.
Cross-Functional Collaboration
Partner closely with Engineering, Product, and Data teams to improve system reliability and performance.




Collaborate with internal stakeholders and external vendors to resolve issues, implement enhancements, and deliver new capabilities.
Ensure alignment on content publishing, syndication, and distribution workflows.
Content Operations & Systems
Oversee the use of CMS tools for live event scheduling and content publishing.
Ensure proper integration and compliance across digital content delivery, syndication, and streaming systems.
Maintain oversight of ticketing systems (e.g., Jira), ensuring timely resolution and accountability.
Qualifications – Education & Experience
7+ years of experience in streaming media operations, digital media, or broadcast environments.
3+ years of experience in people management and leading distributed teams.
Strong background in NOC operations, live event monitoring, and incident management.
Deep understanding of video streaming technologies, codecs, content delivery networks (CDNs), and multimedia systems.
Proven ability to build and scale operational processes in high-growth environments.
Experience working cross-functionally with engineering, product, and external vendors.
Strong analytical and problem-solving skills with a data-driven mindset.
Excellent communication and stakeholder management skills.
Ability to operate in a fast-paced, high-pressure live environment.
Fluency in English and Spanish.
Eligibility Requirements
Employment and education verification required.
Must be authorized to work full-time in Colombia.
TelevisaUnivision is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to characteristics protected by law.
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📌 Senior Manager, Live Stream Media Operations (Bogotá)
🏢 TelevisaUnivision
📍 Bogotá