Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa8nj

Company Overview
We are hiring for a wound care organization that needs support with patient communication, appointment scheduling, order processing, and general administrative work.
This role is best for someone who is friendly, organized, tech-savvy, and comfortable speaking with patients and customers by phone.
Job Summary
The Administrative & Customer Support Assistant will help manage daily communication, scheduling, website order support, patient follow-ups, and basic administrative tasks.
The right candidate should be professional, patient, detail-oriented, and able to handle sensitive information with care.
Key Responsibilities
Patient Communication & Scheduling
Answer phone calls and emails from patients and customers
Schedule appointments and manage follow-ups
Communicate in a professional, friendly, and helpful manner
Direct clinical or medical questions to the appropriate team member
Order & Website Support
Process website orders for wound care products
Enter order and customer details accurately into the system
Follow up on missing information, order questions, or customer requests
Keep order-related notes organized and updated
Patient & Customer Support
Assist patients and customers with basic product and service questions




Provide general information in a clear and professional way
Handle patient-related information with care and confidentiality
Escalate sensitive or clinical issues when needed
FAQ & Administrative Support
Track common patient and customer questions
Help build and maintain a simple FAQ/resource database
Keep records, notes, and follow-ups organizedAssist with other administrative tasks as needed
Requirements
Strong spoken and written English
Comfortable speaking with patients and customers by phone
Organized, detail-oriented, and reliable
Tech-savvy and comfortable using online systems and databases
Professional, patient, and friendly communication style
Able to handle sensitive information confidentially
Comfortable managing calls, emails, orders, and follow-ups
Work Schedule
Monday to Thursday: Split shift, approximately 8:00 AM to 11:00 AM and 3:00 PM to 9:00 PMFriday: 8:00 AM to 11:00 AM
Idóneo Candidate
This role is a good fit for someone who enjoys helping people, communicates clearly, stays organized, and can manage multiple small tasks throughout the day without letting details fall through the cracks.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aa8nj

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