Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aabyq

Job Description

About the Role

We are looking for a highly articulate, tech-savvy Customer Support Analyst to join our growing team in Medellín.

This role is idóneo for someone with excellent spoken and written English who is passionate about technology and eager to learn the U.S. healthcare ecosystem.

You will serve as a key point of contact for patients and healthcare providers, helping them navigate our platform, resolve technical issues, and ensure a seamless experience.

Prior healthcare experience is a plus—but not required.

We value curiosity, communication skills, and the ability to learn quickly.

What You’ll Do

- Provide high-quality technical and customer support to U.S.-based patients and healthcare users

- Troubleshoot platform issues and guide users step-by-step to resolution

- Communicate clearly and professionally in fluent English (spoken and written)

- Learn and understand U.S. healthcare workflows, terminology, and compliance basics

- Document support interactions and escalate complex issues when needed

- Collaborate with internal teams (product, engineering, operations) to improve user experience

- Deliver a white-glove support experience with empathy and attention to detail





Requirements

- Excellent English communication skills (this is a must—clear, confident, and professional)

- 1–3+ years of experience in technical support, customer support, or help desk roles

- Strong problem-solving skills and ability to learn new systems quickly

- Comfortable working with software platforms, troubleshooting, and user guidance

- A customer-first mindset with patience and professionalism

Nice to Have (but not required):

- Experience supporting U.S. customers

- Background in healthcare, medical systems, or health tech

- Familiarity with CRM or ticketing systems (Zendesk, Freshdesk, etc.)

Requirements
• Excellent English communication skills (this is a must—clear, confident, and professional) • 1–3+ years of experience in technical support, customer support, or help desk roles • Strong problem-solving skills and ability to learn new systems quickly • Comfortable working with software platforms, troubleshooting, and user guidance • A customer-first mindset with patience and professionalism

Required Skill Profession

Computer Occupations

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aabyq

📌 Technical Support Specialist – U.S. Healthcare Platform (Fluent English Required) (Medellín)
🏢 Interscripts
📍 Medellín