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Accounts Receivable Specialist (UK & US Accounts)

Medellin, Colombia | Posted on 05/07/2026

At Roca Alliances Our mission is to inspire nearshore outsourcing to Latin America, as our expertise is providing customized services to help companies from the U.S., Canada, and Europe expand their operations through guided entry with our consolidated experience in the Latin American region. We are an expert recruitment firm, connecting top talent with leading global companies. We deliver tailored hiring solutions to ensure the perfect match for each role. With deep insight into industry trends, we drive targeted, efficient recruitment that builds long-lasting partnerships and supports business growth. Our mission is to inspire and help businesses thrive by delivering the right professionals to meet their needs.

Job Description

We are hiring Accounts Receivable Specialist roles

About Roca Alliances

Roca Alliances is a specialized recruitment firm focused onconnecting top-tier talent with leading global technology companies. We partnerwith innovative organizations worldwide, helping them scale high-performingteams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technologycompany dedicated to delivering powerful business management solutions thathelp organizations streamline operations, improve efficiency, and drive growth.Simpro Group is recognized for its collaborative culture, operationalexcellence, and commitment to delivering exceptional customer experiencesacross integral markets.

About the Role

As an Accounts Receivable Specialist at Simpro Group, youwill play a critical role in supporting the company’s UK and US customerportfolios by driving collections performance, maintaining account accuracy,and contributing to overall cash flow optimization.

You will have end-to-end ownership of a dedicated portfolioof accounts, working closely with internal teams and customers to resolvepayment issues, reduce aged receivables,



and maintain strong businessrelationships. This role is ideal for finance professionals who aredetail-oriented, proactive, analytical, and comfortable working in fast-pacedinternational environments.

Key Responsibilities

- Manage a dedicated portfolio ofUK and US customer accounts with full accountability for collectionsperformance and account health
- Maintain accurate aging reports,payment status updates, and account notes within internal systems
- Monitor outstanding balances andproactively follow up on overdue accounts
- Execute structured outreachstrategies via phone and email to drive timely customer payments
- Negotiate payment plans andprofessionally resolve payment delays or issues
- Follow established collectioncadences, escalation protocols, and internal processes
- Investigate and resolve billingdiscrepancies, disputes, and unapplied cash transactions
- Partner with Billing, Sales,Customer Success, and Implementation teams to remove payment blockers
- Ensure customer accounts remainaccurate, organized, and up to date
- Escalation & Risk Management
- Identify high-risk or delinquentaccounts and escape appropriately when needed
- Collaborate with leadership andAccount Management teams on strategic resolution plans
- Support risk mitigation effortsthrough proactive account monitoring and follow-up
- Work closely with AccountManagement teams to align customer communication and account strategies
- Provide insights into customerpayment behavior, ongoing disputes, and potential risk indicators




- Contribute to processimprovement initiatives across the Order-to-Cash cycle
- Meet or exceed key performanceindicators related to collections and account performance
- Support reduction of Days SalesOutstanding (DSO) and aging balances
- Maintain strong productivity andportfolio management standard.

Join a fast-paced global finance environment wherecollaboration, accountability, and operational excellence contribute meaningful business impact within an international technology company.

Requirements

- 2–5+ years of experience inAccounts Receivable, Collections, or Order-to-Cash processes
- Experience managinginternational customer accounts, preferably UK and US portfolios
- Strong understanding of AccountsReceivable processes, aging management, and collections strategies
- Excellent written and verbalcommunication skills in English
- Proven ability to manage accountportfolios and consistently meet performance targets and KPIs
- Experience working with ERPsystems such as NetSuite or SAP
- Familiarity with CRM platformssuch as Salesforce
- Strong analytical,organizational, and problem-solving skills
- Ability to work independentlywhile collaborating effectively with global teams
- Detail-oriented and proactivemindset with strong time management skills

Benefits

- Competitive salaryin Colombian pesos (COP) +Exciting Commissions
- Get paid 35% surcharge on the hourly rate from7pm - 6am (according to the shift scheduled coverage.
- Private medical insurance
- Be part of an international environment supportingglobal Account Managementand working with our customers throughdynamic rotating schedules between5:00 PM – 2:00AMand3:00 AM – 12:00 PM.
- We take care of you at supporting your comfort andsafety,as we provide transportation during the following schedules:
- Home pick-up service prior early shifts starting at3:00 AM
- Continuous trainingand mentoring
- Opportunity to work with aleading global ITcompany

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📌 Accounts Receivable Specialist (UK & US Accounts) (Medellín)
🏢 Roca Alliances
📍 Medellín