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Trilingual Customer Support Specialist

Your CV must be submitted in English and you must be fluent in Portuguese, English, and Spanish, with advanced PORTUGUESE FLUENCY IS ABSOLUTELY REQUIRED to support Portuguese‑speaking customers. A stable internet connection is required.

As a Customer Support Specialist, you will work directly with HubSpot customers across all product lines and communication channels. Partnering with customers to resolve issues and to help them effectively use HubSpot tools, you will deliver a human‑centered, consultative support experience that solves roadblocks and helps customers achieve their key business outcomes.

In This Role, You Will

- Communicate with customers via phone, live chat, and e‑mail to effectively resolve issues.
- Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and get customers back on track quickly.
- Identify and diagnose software issues to fix and improve the product experience.
- Utilize internal resources and tools to learn and adapt to a growing product in a fast‑changing industry.
- Apply business acumen in customer interactions to proactively identify opportunities to grow their business and convert those into leads for sales.
- Communicate thoughtful, empathetic, and complete resolutions tailored to each customer.
- Collaborate with teams such as Customer Success and Product to retain and grow customers on the platform.
- Be a role model and trusted advisor by showcasing HubSpot values and a customer‑centric approach in every interaction.

We Are Looking For People Who

- Fluent in Portuguese, English, and Spanish; advanced Portuguese required.
- Self‑motivated, curious, and consistently eager to learn with a growth mindset.




- Performance oriented and demonstrates a strong customer‑first mentality.
- Thrives in a dynamic, collaborative environment and is comfortable with change, ambiguity, and autonomous decision‑making.
- Open to regular feedback and coaching to develop competencies relevant to the role.
- Can understand and use documented knowledge and emerging technologies to provide best‑in‑class support.
- Motivated by building technical skills and acquiring in‑depth product knowledge.
- Embodys HUBSTO’s HEART values and contributes positively to company culture.
- Will work varied weekday shifts from 7:00 am to 8:00 pm Colombian time; possible weekend shifts, overtime and holiday shifts optional.

What Onboarding/This Job Looks Like

- First 5 days: Get to know HubSpot as a company, set up accounts, and learn the workplace.
- 30 days: Learn the internals of the support team, take practice and real customer cases, and sharpen troubleshooting skills.
- 90 days: Deepen expertise and learn about the various communication channels.
- 180 days and beyond: Operate independently with continued support.

Skills and Experience

- Motivated by customer‑facing interaction and excited by working with HubSpot tools.
- Curiosity for technical deep‑diving and troubleshooting.
- Solid communication and writing skills: quick, clear, concise, friendly.
- Time management and organization.
- Desire to learn and grow amidst constant change.




- Understanding of basic Internet and IT; familiarity with Google Suite, JIRA, Chrome developer tools is nice to have.

Equal Opportunity & EEO Statements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d). Please see HubSpot’s Career Diversity page for details.

India Applicants: Please see HubSpot India’s equal opportunity policy for details.

About HubSpot

HubSpot (NYSE: HUBS) is an AI‑powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer‑obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award‑winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

Explore More

- HubSpot Careers
- Life at HubSpot on Instagram

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aart8

📌 Customer Support Specialist - Trilingual (Remote - Colombia) (Bogotá)
🏢 Hubspot
📍 Bogotá