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Overview

At ABB, we help industries run leaner and cleaner, and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together.

Reporting To

Sales Support Manager - Customer Support

Role And Responsibilities

In this role, you will provide technical, order, and payment-related assistance/support to internal and external customers. You will coordinate with stakeholders to obtain complete case ownership, showcase your expertise by improving customer satisfaction, and work in a hybrid model. This role contributes to the Motion business area in Colombia.

- Ensure resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommend appropriate solutions for customer requests and coordinate with related teams to ensure end‑to‑end handling (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices).




- Keep customers proactively informed on issue status and clarify their doubts.
- Prepare and analyze regular statistics (e.g., forecast) using available tools and track sales performance against targets, sharing insights with management.

Qualifications For The Role

- Immersed experience working with SAP, Excel, and Power BI tools and methodologies within the industrial and business environment.
- At least 2 years of relevant experience in similar positions.
- Strong knowledge of SAP, Excel, and Power BI.
- Results orientation, planning, and organization skills.
- Degree in Industrial Engineering, Business Administration, or Economics.
- Intermediate English communication skills (desirable).

Benefits & Inclusion

We welcome people from all backgrounds and experiences and are committed to building a cleaner, smarter future.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aavo3

📌 Sales Support Specialist - Customer Support (Bogotá)
🏢 ABB
📍 Bogotá