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Regional business administrator - Salesforce Service Cloud page is loaded## Regional business administrator - Salesforce Service Cloudlocations: Bogotatime type: Vollzeitposted on: Gestern ausgeschriebentime left to apply: Enddatum: 14. Juni 2026 (Noch 29 Tage Zeit für Bewerbung)job requisition id: R2854109**Regional Business Administrator - Salesforce Service Cloud*** *Location: Bogotá, Colombia**About the job**Order to Serve General Process**, you'll t**ake responsibility for business administration of Salesforce Service Cloud, including user setup, modifications and deactivation, as well as role and profile management, permission sets, public groups, and sharing settings.***Main responsibilities:*** Salesforce Service Cloud administration: user setup, modification and deactivation, roles, profiles, permission sets, public groups, and sharing settings.* Maintain and enforce Salesforce security protocols and governance practices.* Own first-level technical support and manage defects in production and UAT.* Lead end-user training, materials, and user support for O2C processes.* Identify underutilized features and implement automation to improve efficiency.* Monitor adoption KPIs and drive continuous improvement based on user feedback.* Configure and maintain reports & dashboards based on business requirements.*About you** **Experience**: Previous Salesforce administration experience and O2C process knowledge.* **Soft skills**: Excellent communication and interpersonal skills. Strong stakeholder management.* **Technical skills**: Strong expertise in Salesforce Lightning, data analysis, and user support.* **Education**: Bachelor's degree in Business, IT, or related field.* **Languages**: Advanced English level.* Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move,



at home or internationally.* You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.* You'll be part of a truly diverse cross-cultural team and can have real business impact.* Flexible working policies, including up to 50% remote work.* Private medical care, life and health insurance, and gender-neutral paid parental leave* Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.* Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.**Pursue** *Progress*. **Discover** *Extraordinary*.Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.To apply under the disability condition, it is necessary to have a certificate issued in accordance with the provisions of the Ministry of Health and Social Protection to comply with the obligations established in Law 2466 of 2025 regarding the hiring of people with disabilities.If you require any reasonable accommodation or adjustment during the recruitment process, please inform the Talent Acquisition team. This information will be treated confidentially and will not impact your application.Watch our and check out our Diversity Equity and Inclusion actions at !#LI-LAT#LI-HybridDiversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider. Wir respektieren die Vielfalt unserer Belegschaft in Hinsicht auf ihre Herkunft, Erfahrungen und Lebensweisen. Wir erkennen die Bereicherung, die diese Vielfalt birgt, und fördern Inklusion sowie eine Arbeitsumgebung, in der diese Unterschiede sich weiter entwickeln können, zur Stärkung des Lebens unserer Mitarbeiter, Patienten und Kunden.
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📌 Regional business administrator – Salesforce Service Cloud (Bogotá)
🏢 Sanofi
📍 Bogotá