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Introduction

This resource develops transversal activities for Naturgy EMEA operations. Not carrying out the activities and monitoring them can lead to sanctions for IBM for breach of contract

Your Role and Responsibilities

"Gestionar y cerrar las reclamaciones interpuestas al cliente.

Actualizar la cartera asignada de acuerdo con los procedimientos establecidos. Identificar eficiencias en los procesos desarrollados que minimicen tiempos de gestion y errores de calidad. "

Required Technical and Professional Expertise
Gestionar y cerrar las reclamaciones interpuestas al cliente
Actualizar la cartera asignada de acuerdo con los procedimientos establecidos
6 meses y un año en la ejecución de cargos similares
Manejo de herramientas ofimáticas Excel, Word, PowerPoint (básico)

Preferred Technical and Professional Expertise
Buenos conocimientos de excel

About Business UnitIBM Consulting is IBM’s consulting and general professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.



Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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📌 Analista De Operaciones Bogotá (Colombia)
🏢 IBM
📍 Colombia