Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ab0bl

Kaseya is not your typical company.

We are not afraid to tell you exactly who we are and our expectations.

The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

We are seeking an experienced and strategic Director of Digital Onboarding to lead and scale our digital onboarding and adoption experiences for customers across Kaseya's product portfolio.

This role will focus on building scalable, data-driven onboarding programs that accelerate time-to-value, improve product adoption, and enhance the overall customer experience.

This role will be based in Colombia and will partner closely with Customer Success, Product, Engineering, and Go-To-Market teams.

Key Responsibilities
- Own and lead Kaseya's digital onboarding strategy, ensuring a scalable, consistent, and high-quality experience across products and customer segments.
- Design, implement, and continuously optimize digital onboarding journeys that accelerate customer adoption and reduce time-to-value.




- Drive implementation and optimization of digital adoption platforms (e.g., Walk

Me, Whatfix, Pendo) to support in-product guidance and user engagement.
- Partner cross-functionally with Customer Success, Product, Engineering, and Operations to align onboarding workflows with customer lifecycle goals.
- Leverage customer data, usage insights, and feedback to continuously improve onboarding experiences and outcomes.
- Establish and track KPIs related to onboarding effectiveness, adoption, engagement, and retention.
- Identify opportunities to automate and scale onboarding processes while maintaining a strong customer experience.
- Ensure consistency in onboarding messaging, workflows, and best practices across regions and teams.
- Act as a senior leader and thought partner in evolving Kaseya's broader customer experience and digital adoption strategy.

Required Qualifications
- 8+ years of experience in Customer Success, Digital Adoption, or Onboardin

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ab0bl

📌 Director, Customer Experience (Medellín) (Colombia)
🏢 Kaseya Careers
📍 Colombia