Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ab67i
Job Title: Support Coordinator I - LATAM
Location: Conquistadores neighborhood, Office-based (No remote work initially - possibility to work partially remote after training, includes possibility for rotating overnights)
Available shift:
From 9pm to 7am (Wednesday to Sunday)
Salary Range: $2,000,000 - $4,000,000 COP per month, based on experience and English proficiency
Company Overview:
Join our dynamic Service and Support team as a Dispatcher, where you will play a critical role in optimizing our technical resources through strategic dispatching of service requests.
This position is pivotal in managing both in-house and field technical deployments to ensure we meet our contractual obligations and service level agreements.
Key Responsibilities:
- Serve as the primary contact for all client service requests.
- Schedule and dispatch service engineers for remote or onsite service, ensuring optimal utilization of resources.
- Monitor engineer schedules to guarantee timely service and prompt entry of service details.
- Maintain robust communication with clients,
updating them regularly on service progress and any upcoming changes.
- Escalate service requests that cannot be scheduled within agreed SLA timelines to ensure prompt resolution.
- Ensure high levels of client service and satisfaction through efficient request handling and resource management.
Qualifications and Experience:
- C1 or better proficiency in English is preferred
- Experience in Client Services or roles involving significant telephone interaction is preferred.
- Familiarity with basic computer and operating system knowledge.
- Excellent interpersonal skills, including effective communication, active listening, and customer care abilities.
- Capable of multi-tasking and quickly adapting to new challenges.
- Understanding of IT service management and support tools, with the ability to align technical resources to varied tech issues effectively.