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About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world.
Progress starts with you.
Job Description
The Quality Analyst, Risk and Controls, is an individual contributor role responsible for first line of defense risk governance and ongoing supervision of business controls.
This includes risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, internal and external audits, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment.
Additionally the Quality Analyst, Risk and Controls leverages risk assessment data to identify data-driven insights in support of the first line of defense, facilitates risk and control remediation and leads efforts owning mid-term and long-term action plans, and engaging and influencing cross-functional teams to deliver on performance and project goals.
The Quality Analyst, Risk and Controls will have expertise in PowerBI and data analytics, with a strong background in data visualization, statistical analysis, and database management to help drive data-driven decision-making.
Responsibilities Include
Conduct risk workshops and assessments.
Perform ongoing supervision of established business controls and apply maturing knowledge to perform root-cause analyses,



testing coordination and seek guidance from team members to evaluate the effectiveness of established business controls.
Lead, build and support performance business reviews for the Client Care leadership team.
Compile, analyze, and provide regular reporting to Client Care Leadership.
Manage related projects, delegate as needed and see them through to completion while organizing and prioritizing multiple ongoing tasks.
Advise senior management on the status of their control environment related to risk identification and control weaknesses, as necessary.
Follow documented processes to escape issues and findings to appropriate partners.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
This is a hybrid position.
Expectation of days in office will be confirmed by your hiring manager.
Visa requires at least 3 days in office; expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Minimum of six years experience in a banking customer service environment related to card issuing, merchant acquiring, or Backoffice across multiple channels (Voice, Chat, Email, Back Office, or Social Media).
Minimum of two years of previous risk/testing function including Risk and Control Self Assessment experience.
Has previous experience presenting to large audiences.
Strong analytical and problem solving skills and is a quick learner.
A proven track record for making sound decisions based on available evidence,



managing both short and long-term goals, and meeting/exceeding performance results.
Ability to analyze and assess the adequacy of operational controls and identify opportunities.
Proficiency with MS Outlook, Word, Excel and Power Point.
Six Sigma Certified (or alike) with experience in a performance improvement methodology.
Demonstrates the ability to communicate & translate technical service processes, applications, and concepts to internal and external clients to convey the Why, What and How of the solution or service offering.
Subject matter expert with applicable service and all support tools and processes.
Demonstrates language proficiency required for the applicable services.
For the services supported, demonstrates the applicable knowledge of Visa's International Operating Regulations, Network Operating Regulations, Visa Rules, and US Federal Regulation.
Additional Preferred Qualifications: Proficiency in MS PowerBI including creating dashboards, reports and data visualization tools (e.g., Tableau).
Strong knowledge of data analytics tools and techniques.
Understanding of statistical analysis and data mining techniques.
Experience with GenAI tools including use GenAI tools daily to analyze interactions, validate AI-assisted quality scoring using transcript evidence, and drive efficient, insight-led quality reporting through human-in-the-loop judgment.
Fluent in Spanish, Portuguese, and English.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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📌 Quality Analyst (Bogotá)
🏢 Visa
📍 Bogotá