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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today, deliver breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at jnj.com.As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.
We provide an inclusive work environment where each person is considered as an individual.
At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.Job TitleER LR Analyst – Power BIJob Description The ERLR Analyst will support timely resolution of ERLR cases within the Latam region.
Duties include triage of ERLR cases and questions from employees or leaders, support of ERLR administration activities, follow-ups required to close a case (e.g., reminders, case updates, case management, operations), ensuring all required documentation is provided and archived.
The analyst will also provide data and reporting to relevant parties, including Power BI dashboards or any other needed platform for data visualization.
This role will ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and monitor customer satisfaction levels.
It treats the workforce with dignity and respect, maintaining the highest level of confidentiality, trust, and integrity in the handling of sensitive matters.




Required Knowledge Demonstrates a metric-oriented and data-driven approach to decision-making.
Skilled in using Power BI and Power Automate to streamline processes and visualize data.
Exhibits creativity in problem-solving and process improvement.
Shows strong learning agility and curiosity to explore new tools and methodologies.
Fluent in English and Spanish (written and verbal).
Experience working in an HR function.
Ability to accurately collect information to understand and assess clients' needs and situation.
Exercises thoughtful judgement when giving advice to support action and identifies when escalation is required.
Excellent written and verbal communication skills; manages internal communications and external/client communications with detailed assistance.
Strong attention to detail.
Demonstrates discretion, professionalism and confidentiality.
Enthusiastic team player with a strong drive to create a positive work environment.
Will be trusted to secure and maintain confidential information.
Ability to gather, consolidate and analyze data, understand what it means and develop reports.
Implements improved processes to increase team efficiency and effectiveness.
Ability to prioritize workload and provide timely follow-up and resolution.
Required Skills Microsoft Power Business Intelligence (BI) Preferred Skills Analytics Insights Business Behavior Coaching Communication Consulting Document Management Emotional Intelligence Employee Health Employee Relationships Execution Focus HR Strategic Management Human Resources Consulting Human Resources Policies Inquiry Handling Issue Escalation Labor and Employment Law People Performance Management Process Improvements Social Awareness Talent Management
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1abzpn

📌 Er Lr Analyst - Power Bi (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá