Postúlate en Kit Empleo: kitempleo.com.co/empleo/1abzpu

Job Description
We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience.
In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy.
Main Responsibilities
Provide friendly and efficient customer support via phone, chat, or email
Handle inbound and outbound communications while meeting performance goals
Take ownership of customer issues until resolution or escalation
Document interactions accurately and update customer information
Identify and elevate complex or sensitive cases when needed
Maintain confidentiality and handle sensitive information responsibly
Qualifications
B2+ English communication skills (minimum)
High school diploma or equivalent
Ability to multitask and navigate multiple systems efficiently




Customer-focused mindset with strong problem-solving abilities
Attention to detail and accuracy in data handling
Basic computer skills (CRM tools, email, spreadsheets)
Core Competencies
Communication: Clear, professional, and empathetic interaction
Empathy: Ability to understand and respond to customer needs
Ownership: Taking responsibility for issues until resolution
Time Management: Prioritizing tasks and meeting deadlines
Problem Solving: Identifying solutions in a timely and effective manner
Adaptability: Thriving in a fast-paced and changing environment
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1abzpu

📌 Bilingual Customer Service Representative (Bogotá)
🏢 Sutherland Global
📍 Bogotá