Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ac6be

Bilingual Customer Service Representatives (B2 English Level)

Interview in English

- Location: Bogotá, Colombia

- Full-time

- $3,200,000 COP (Gross Monthly Salary)

- On-site

- Permanent Contract

About the Role:

We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions.

In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi.

Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.

Responsibilities:

- Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.

- Guide users in resolving technical and financial issues related to the app.

- Maintain a professional and friendly approach in all interactions.

- Manage calls efficiently while ensuring high-quality service.

Document and follow procedures to resolve issues effectively.

Requirements:

- B2 English level: Ability to communicate clearly and effectively in English.

- Residency in Bogotá.





- 18 years or older.

- High school graduate.

- Basic computer skills (operating systems, internet) and multitasking abilities.

- Excellent customer service skills and a positive attitude.

- For foreign applicants: Valid PPT and passport required.

- Work modality: On-site at our offices in Urban 165.

What We Offer:

Competitive Salary:

- Full-time (46 hours per week): $3,200,000 COP per month.

- Two consecutive days off during the week, ensuring work-life balance.

- Permanent contract with full legal benefits, guaranteeing job stability.

Paid Training:

- We provide comprehensive training to ensure you feel prepared and confident from day one.

Additional Benefits for On-Site Work:

- Enjoy perks in a professional and dynamic work environment.

Qualifications:

- Education: High school diploma.

- Languages: Intermediate English (B2).

- Experience: No prior experience required.

Apply now and take the next step in your career!

Required Skill Profession

Information And Record Clerks

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ac6be

📌 Bilingual Customer Service Representative (advanced english) Bogotá
🏢 Foundever
📍 Bogotá