Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ac6bo

Minimum Job Qualifications:

• Critical decision making

• High analytical skills.

• Strong communications skills.

• Comfortable dealing with people of all levels and cultures.

• Customer focused, able to establish and maintain effective customer relationships.

• Strong attention to details.

• Multitasking.

• Teamwork and process oriented.

• Flexibility and adaptability to changes.

Preferred Qualifications:

• Effective teamwork

• Creation and maintenance of relationships

• Effective communication

• Analysis, problem solving and decision making, and decisions are timely.

• Providing customer

• Demonstration of ethics and integrity

• Driving and sense of urgency

• Achievement of results and optimization of processes, procedures and practices knowing





EDUCATION AND CERTIFICATIONS

• High school Degree (at least)

• Preferable with Customer Service Trainings.

• Strong knowledge in Microsoft Office applications.

• Familiar with call center KPIs

• Experience handling customer experience issues and resolutions.

• Minimum 2 years of experience in Customer Service related to technology.

• At least 2 years of experience in back-office environment and telephone systems.

• Advanced Oracle, CPQ, Vertiv Web.

• Data management and case documentation on Vertiv platforms.

Required Skill Profession

Information And Record Clerks

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ac6bo

📌 Customer Service Agent (Bogotá)
🏢 Vertiv
📍 Bogotá