Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ac6ou

An important global BPO company specializing in services, technology, and processes is seeking an Innovations & Practice Manager, who will lead the transformation of the company's service portfolio, evolving from traditional operating models toward innovative solutions based on advanced technologies (AI, Data, automation).

Key Responsibilities

- Business Model Transformation

- Lead the transition from standard services to innovative and digital solutions.

- Identify opportunities for improvement and disruption in current operating models.

- Service Portfolio Design and Management

- Define, structure, and launch a portfolio of solutions based on AI, advanced analytics, automation, and emerging technologies.

- Ensure alignment with market trends and client needs.

- Innovation Roadmap

- Design and execute the solutions roadmap in the medium and long term.

- Prioritize initiatives based on impact, feasibility, and return.

- Research & Development (R&D;)

- Analyze technology trends (AI, Data, GenAI, automation, CX platforms, etc.).

- Evaluate tools, platforms, and strategic partners.

- Pre-sales and Commercial Support

- Actively participate in pre-sales processes by designing innovative client solutions.

- Translate client needs into technology-driven value propositions.

- Contribute to closing strategic deals.

- Internal Capability Building

- Define the structure and lead the creation of an internal team of developers,



data engineers, and AI specialists.

- Establish methodologies, standards, and best practices.

- Transformation Project Execution

- Support clients in transforming their operating models.

- Ensure effective implementation of technological solutions.

- Tools and Technology Management

- Select, implement, and manage key technological tools.

- Ensure adoption and scalability of solutions.

Requirements

- +7 years in technology, innovation, or digital transformation roles.
- C1 level English.
- Implementation of AI, advanced analytics, or automation solutions.
- Technical pre-sales in technology, consulting, or digital services companies.
- Data architecture design (Data Architect).
- Experience leading technical teams (development, data, AI).
- Experience participating in deal closing and business generation.
- Process automation (RPA, workflows).
- Data architecture and cloud platforms.
- Artificial Intelligence (Machine Learning, GenAI).
- Cloud: AWS, Azure, GCP.
- Data: SQL, Python, BI tools.
- AI: AI/GenAI frameworks and platforms
- Management: Agile tools (Jira, etc.)

What will you receive from them?

- Versátil remote work.
- Contracting method: Contractor.
- Location: Colombia, Perú.

Send us your CV and embark on this exciting, life-changing journey!

Best regards,

T-mapp Team

Required Skill Profession

Operations Specialties Managers

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ac6ou

📌 Innovations & Practice Manager (Bogotá)
🏢 Confidential
📍 Bogotá