Customer Solution & Operation Manager Bogotá

Customer Solution & Operation Manager Bogotá

19 may
|
Novartis
|
Bogotá

19 may

Novartis

Bogotá

Summary:
Gerentes de marcas locales O especialistas globales / regionales / locales en sub-función dentro de una sub-función de marketing específica.
Definir la estrategia de productos de acuerdo con la gestión local y el departamento de marketing integral, e implementar planes/proyectos tácticos de apoyo.

About the Role:
Key Responsibilities
Map and engage Radioligand Therapy (RLT) Centers in collaboration with Medical and Commercial teams
Identify and support technical and administrative processes for RLT implementation
Expand Lutetium license and capacity across qualified RLT Centers
Train institutional medical staff and decision-makers on RLT procedures
Prioritize and prepare accounts for Pluvicto launch based on readiness and patient potential
Develop and deliver educational materials on RLT and technical requirements
Oversee logistics: order management, patient scheduling, and medicine delivery coordination
Monitor sales orders and support license development with local NCQ and CGS
Act as the primary RLT contact post-launch to ensure seamless patient treatment
Lead cross-functional teams to manage the full patient journey and ensure treatment success

Essential Requirements




Proven experience in the pharmaceutical industry or related healthcare sectors
Strong knowledge of the Colombian healthcare ecosystem and regulatory environment
Familiarity with Nuclear Medicine and its local market dynamics
Demonstrated ability to lead cross-functional teams and influence stakeholders
Excellent problem-solving skills and ability to operate under pressure
Strong business mindset with strategic and analytical thinking
High resilience, adaptability, and results-oriented approach
Effective communication skills in Spanish; English proficiency is a plus

Desirable Requirements
Experience working with Radioligand Therapy or similar high-complexity treatment platforms
Familiarity with digital tools and innovative healthcare solutions

Division

International

Business Unit

Universal Hierarchy Node

Location

Colombia

Site

Bogota (Pharmaceuticals / GDD / NTO / CTS)

Company / Legal Entity

CO01 (FCRS = CO001) Novartis de Colombia S.A

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

📌 Customer Solution & Operation Manager Bogotá
🏢 Novartis
📍 Bogotá

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