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Position Summary As a Technical Support Specialist at Okendo, you will play a crucial role in ensuring the seamless integration and ongoing support of our platform for Shopify brands.

This position involves completing onboarding tasks for merchants, requiring front‑end development on Shopify storefronts using HTML/Liquid, CSS, and Javascript.

You will be responsible for tasks such as installing Okendo widgets, performing feature setup steps, customizing widgets, and addressing front‑end bugs.

Collaboration with other support team members, adherence to coding practices, and contribution to documentation are integral to this role.

How You’ll Create Impact Technical Support Provide responsive and effective chat and email support to merchants during onboarding, post‑installation, and ongoing maintenance phases Complete onboarding tasks for merchants, involving front‑end development on Shopify storefronts (HTML/Liquid, CSS, Javascript)



Install Okendo widgets on storefronts and perform feature setup steps, including SEO optimization and integrations with other apps Fulfill post‑install and maintenance tasks for merchants Customize Okendo’s widgets, install extra components, and investigate front‑end bugs Follow Okendo's guidelines and coding practices to ensure high‑quality work Maintain a high standard of work quality for yourself and your peers Actively solicit Okendo app reviews from satisfied customers Team Operations Assist other support team members with their questions and tasks when applicable Contribute to the maintenance of the internal technical documentation Escalate incidents to the proper team members/teams as necessary Product Feedback and Industry Awareness Collaborate with the development team to communicate customer feedback and identify potential product enhancements Stay informed ab

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ada49

📌 Technical Support Specialist (Based in Colombia)
🏢 Okendo
📍 Colombia