Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aecd5

The Workplace Experience (WE) Coordinator will be a dynamic, customer service-focused person who works fast, and strives to assist each studio and office in creating the very best and well-kept environment possible to attract and retain passionate team members and help produce and support the best games. You will assist with the day‑today operations of the Client in Bogotá office including facility upkeep and maintenance, guest relations, visitor management, shipping & receiving, employee services, event coordination, simple graphic design and administrative responsibilities.

Responsibilities

- Service Now Ticket Management. Review, respond and assign help tickets to the appropriate avenue.
- You will guide office programs and oversee vendor contractors who may hold responsibilities for activities.
- You have knowledge and implementation of web-based programs to manage weekly newsletters, office flyers and invitation systems.
- Occasional weekend work to oversee vendor work.
- Respond to all inquiries and complaints; ensure quality service delivery to every employee; follow up with employees to ensure complete customer satisfaction.
- Submit accurate help tickets to property management for repairs or attention requires outside realm of skills and responsibilities.
- Sources vendors for employee events, services, and maintenance.
- Prepare for new hires, Assist PP as needed to set up for orientation sessions, providing tours, and setting up new hire desks.




- Coordinate with Day Porters to manage inventory at kitchens, printers and supply alcoves.
- Manage event support responsibilities to include coordination with IT for A/V purposes, furniture set‑up and tear‑down, food and beverage set‑up, and vendor coordination.
- Responsible for WE receipts and invoices to submit to WE Manager or Accounts Payables.

Qualification And Requirements

- Associates Degree or equivalent in a related field
- 3 to 5 years of administrative or hospitality field experience
- Task management (Overseeing multiple tasks/projects simultaneously and maintaining a high level of output).
- Listen and learn(Assess priorities quickly, and become proficient in protocol, culture and processes)
- Go beyond established framework; look for new ideas and creative solutions to overcome challenges
- Work in a team environment with a customer service focus.
- Office technology (Intimately familiar with Internet Tools and proficiency in Word, Excel, Outlook, Ticketing Systems, Mail Chimp, Google Docs, Survey Monkey, Green Envelope, Bright Author and Photoshop)
- Handle confidential information
- Manage clients' timelines/deadlines.
- Vendor management skills (Be at ease asking for deliverables on the phone, and giving refunds and credits); able to bring vendor relations to strategic end.
- Creative-thinking; propose and then complete approved processes, and resolve issues as they arise within all company policies and best practices.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aecd5

📌 Workplace Experience Coordinator (Colombia)
🏢 JLL
📍 Colombia