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Job DescriptionAre You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking.Make It Possible.You will improve value and service to your customers and improve supply chain efficiency.In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.How you will contributeYou will:Be the single point of contact for your customer portfolioManage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer satisfactionHelp achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customersWork with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiativesUse customer data to monitor on-shelf availability, depot-to-store service, stock holding and promotional sales.Use this information to drive decision making internally and with the customer in ways that maximize service levels and salesWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Experience in CS&L; and with customersExperience in fast-moving consumer goods or consumer packaged goods companyStrong analytical and problem solving skillsSAP knowledge and expertise in MS OfficeCustomer orientation, strong influencing and communication skillsStrong focus on delivering productivities, service and KPIsTeam player, accountable, proactive thinking,



flexibilityMás información sobre este puestoLiderar Clientes Clave en la región siendo focal point 360° y garantizando un excelente servicio y satisfacción de nuestros clientes.Liderar Proyectos de mejora dentro del equipo.Liderar agenda de colaboración con clientes clave de la región.Garantizar nivel de servicio Best in Class, midiendo, gestionado y controlando KPIs principal: OTIF, DOI, WOFF, R&R.Anticipar; y gestionar riesgos que puedan afectar el negocio y el servicio a nuestros clientes.Medir y gestionar novedades de nuestros clientes top en alineación con otras áreas.Ser el focal point del E2E negocio y de nuestros clientes.Atender governance abastecimiento/DRP.Alinear alcance, comunicar e influenciar stakeholders para alcanzar los objetivos.Alinear procesos, equipos y herramientas para garantizar un Servicio Best in Class E2E.Qué ingredientes extra aportarásExcelentes skills de Comunicación oral y escritaManejo de múltiples stakeholders al interior de MDLZ y con nuestros clientes.Proactividad, entusiasmo por aprender y por la mejora continua de los procesos y el modelo de negocio.Requisitos específicos del puestoExperiencia preferible en consumo masivo - mínimo 5 años manejando clientes - Canal DistributivoCapacidad de manejo de objeciones y situaciones complejas con clientesSistemas: Excel Avanzado, SAP, PowerBi.Inglés intermedio.No Relocation support availableJob TypeRegular Customer Collaboration (CLD), Customer Service & LogisticsMondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.#J-*****-Ljbffr

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📌 Customer Service Specialist (Bogotá)
🏢 Mondelez España Galletas Production SLU
📍 Bogotá