Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aej4h

About the Role

We are looking for a Customer Service & Track and Trace Specialist to ensure a seamless shipment experience for our customers by providing proactive visibility, issue resolution, and high-quality support across the logistics lifecycle. This role plays a key part in coordinating with internal teams and external partners to monitor shipments, resolve operational issues, and deliver reliable, transparent communication to customers.

What You’ll Do

- Build transparent, trusted relationships with customers by providing timely updates and proactive communication regarding shipment status and operational incidents.
- Monitor shipments and ensure accurate track and trace visibility across logistics platforms and carrier systems.
- Investigate and resolve shipment issues including delays, exceptions, documentation discrepancies, and delivery incidents.
- Coordinate with carriers, operations teams, and internal stakeholders to ensure timely resolution of customer requests.
- Accurately document, track,



and communicate shipment updates, incidents, and resolutions in internal systems.
- Identify operational inefficiencies and contribute to improving customer service and logistics visibility processes.

What We’re Looking For

- Around 1 yeas of experience in customer service, tech support or customer care related role.
- Strong problem‑solving skills and the ability to manage multiple cases simultaneously.
- Excellent communication skills with the ability to provide clear updates to customers and internal stakeholders.

Why Join Us?

- Opportunity to work in a dynamic logistics and supply chain environment.
- High‑impact role ensuring customer satisfaction and operational excellence.
- Collaborative culture with close interaction between operations, carriers, and customer‑facing teams.

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aej4h

📌 Customer Service Representative (Colombia)
🏢 Lean Solutions Group
📍 Colombia