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Job Title: Senior Salesforce Consultant (Service Cloud/Chat)

Key Skills: Salesforce Service Cloud, Salesforce Chat, Apex, Lightning Web Components (LWC), Copado, Omni-Channel, CRM, Case Management, DevOps, Salesforce Architecture

Experience: +5 YOE.

Location: Colombia

Mode: Remote.

We at Coforge are hiring Senior Salesforce Consultant (Service Cloud/Chat) (#140361635) with the following skill set.

Key Responsibilities

- Design, implement, and optimize scalable Salesforce Service Cloud and Chat solutions, including omnichannel routing, case management, and customer engagement workflows.

- Customize and integrate Salesforce solutions using Apex, Lightning Web Components (LWC), and platform capabilities to meet business and technical requirements.

- Advise business and technical stakeholders on best practices for chat workflows, agent enablement, CRM processes, and cross-cloud architecture strategies.

- Support DevOps processes, user enablement, system adoption, and platform optimization through deployment automation, governance, and technical guidance.

Required Skills & Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Systems, or equivalent practical experience.

- 5+ years of experience implementing Salesforce Service Cloud and customer engagement solutions.

- Strong hands-on experience with Salesforce Service Cloud, Chat,



omni-channel routing, and case management processes.

- Expertise in Salesforce customization using Apex and Lightning Web Components (LWC).

- Experience working with Salesforce DevOps tools such as Copado or equivalent deployment platforms.

- Strong understanding of CRM workflows, chat deflection strategies, and customer service operations.

- Experience collaborating with business and technical stakeholders to lead solution design and implementation discussions.

- Knowledge of Salesforce security, data integrity, compliance, and governance best practices.

- Excellent communication, stakeholder management, and consulting skills.

- Experience working in Agile environments and cross-functional delivery teams.

Preferred Skills:

- Salesforce certifications such as Service Cloud Consultant, Omni-Channel Supervisor, or Chat Specialist.

- Experience with Agentforce, Data Cloud, or advanced Salesforce products.

- Familiarity with Salesforce migrations and multi-cloud integrations.

- Experience working with distributed, onshore/offshore, or consulting delivery teams.

Posted On: 14-05-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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📌 Senior Salesforce Consultant (Service Cloud/Chat) (Colombia)
🏢 Reconocida empresa
📍 Colombia