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Senior Manager, Live Stream Media Operations page is loaded## Senior Manager, Live Stream Media Operationslocations: Bogota - Calle 100 No. 19A-10time type: Full timeposted on: Posted Yesterdayjob requisition id: R********JOB TITLE:** Senior Manager, Streaming Media Operations**LOCATION:** Bogota, Colombia**ABOUT THE ROLE & TEAM:**The Live Operations team at ViX is seeking a Senior Manager, Streaming Media Operations to lead and scale our live streaming operations across sports and entertainment content, with a strong focus on soccer.This role goes beyond day-to-day execution and is responsible for driving operational excellence, scaling processes, and leading a high-performing, globally distributed team.The Senior Manager will oversee end-to-end live streaming operations: including scheduling, monitoring, incident management, escalation strategy, and continuous improvement, ensuring a seamless viewing experience across ViX, TelevisaUnivision, and third-party platforms.You will play a critical leadership role in shaping the future of Live Operations by defining strategy, implementing scalable workflows, driving automation, and partnering cross-functionally with Product, Engineering, and external vendors to enhance platform reliability and performance.**ABOUT YOU:**You are a strategic operator and people leader who thrives in fast-paced, high-stakes live environments.You bring a strong mix of technical expertise, operational rigor, and leadership capability.* You are comfortable leading globally distributed teams across multiple time zones, including nights, weekends, and holidays when needed.* You proactively identify opportunities to scale operations, automate workflows, and improve efficiency.* You are confident engaging with senior stakeholders, cross-functional partners, and third-party vendors.* You are highly analytical and leverage data to drive decisions, optimize performance, and improve KPIs.* You are a strong communicator and influencer, able to translate technical concepts into business impact.* You foster a collaborative, high-performance team culture focused on accountability and continuous improvement.**Responsibilities:**Leadership & Team Management* Lead, mentor, and scale a team of Streaming Media Analysts and Managers across multiple regions and time zones.* Drive team performance through clear KPIs, coaching, and performance management.* Build organizational capability, including hiring, onboarding, and developing talent pipelines in Colombia and globally.Operational Excellence & Strategy* Own and evolve Live Operations strategy,



ensuring scalability, reliability, and efficiency.* Establish and track operational KPIs and SLAs, delivering executive-level reporting and insights.* Lead incident management strategy, including escalation frameworks and communication protocols.Live Streaming Operations* Oversee real-time monitoring of *****+ concurrent live events daily, ensuring best-in-class streaming quality across all platforms (Web, Mobile, CTV).* Ensure proactive monitoring of encoder health, playback performance, and application stability.* Drive rapid identification, troubleshooting, and resolution of streaming issues.Process Optimization & Automation* Design and implement scalable workflows, tools, and automation solutions to improve operational efficiency.* Leverage dashboards and monitoring systems to predict, detect, and mitigate issues proactively.* Lead continuous improvement initiatives based on root cause analysis and post-incident reviews.Cross-Functional Collaboration* Partner closely with Engineering, Product, and Data teams to improve system reliability and performance.* Collaborate with internal stakeholders and external vendors to resolve issues, implement enhancements, and deliver new capabilities.* Ensure alignment on content publishing, syndication, and distribution workflows.Content Operations & Systems* Oversee the use of CMS tools for live event scheduling and content publishing.* Ensure proper integration and compliance across digital content delivery, syndication, and streaming systems.* Maintain oversight of ticketing systems (e.G., Jira), ensuring timely resolution and accountability.**Qualifications - Education & Experience:*** 7+ years of experience in streaming media operations, digital media, or broadcast environments* 3+ years of experience in people management and leading distributed teams* Strong background in NOC operations, live event monitoring, and incident management* Deep understanding of video streaming technologies, codecs, content delivery networks (CDNs), and multimedia systems* Proven ability to build and scale operational processes in high-growth environments* Experience working cross-functionally with engineering, product,



and external vendors* Strong analytical and problem-solving skills with a data-driven mindset* Excellent communication and stakeholder management skills* Ability to operate in a fast-paced, high-pressure live environment* Fluency in English and Spanish**Eligibility Requirements*** Employment and education verification required* Must be authorized to work full-time in ColombiaTelevisaUnivision is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to characteristics protected by law.***About TelevisaUnivision***TelevisaUnivision is the world's leading Spanish-language media company.Powered by the largest library of owned Spanish-language content and a prolific production capability, TelevisaUnivision is the top producer of original content in Spanish across news, sports and entertainment verticals.This original content powers all of TelevisaUnivision's platforms, which include market-leading broadcast networks Univision, Las Estrellas, Canal 5 and UniMás, and a portfolio of 38 cable networks, which include TUDN, Galavisión, Distrito Comedia and TL Novelas.The company also operates the leading Mexican movie studio, Videocine, and owns and operates the largest Spanish-language audio platform in the U.S. across 35 terrestrial stations and the Uforia digital platform.TelevisaUnivision is also the owner of ViX, the largest Spanish-language streaming platform in the world.For more information, please visit .***Sobre TelevisaUnivision***TelevisaUnivision es la compañía líder de medios en español en el mundo.Impulsada por la biblioteca propia más notable de contenido en español y una alta capacidad de producción, TelevisaUnivision es el más grande productor de contenido para las verticales de noticias, deportes y entretenimiento.Este contenido original es lo que impulsa las plataformas de TelevisaUnivision, que incluyen las cadenas de transmisión líderes Univision, las estrellas, Canal 5, y UniMás, y un portafolio de 38 canales de televisión de paga, que incluyen TUDN, Galavisión, Distrito Comedia, y TL Novelas.La compañía además opera el estudio de producción cinematográfica líder en México, Videocine, y posee y administra las plataformas más grandes de audio en español en Estados Unidos en 35 estaciones y la plataforma digital Uforia.TelevisaUnivision también es propietaria de ViX, el servicio de streaming en español más grande del mundo.Para más información, por favor visita .#J-*****-Ljbffr

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📌 Senior Manager, Live Stream Media Operations (Bogotá)
🏢 Univision Communications
📍 Bogotá