Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ah7vc

Zendesk Expert Implementer (CX Systems Architect) (BOG) C1/C2

Bogotá, Colombia (On-site)
Full-Time | Senior Level

Role Summary

We are hiring a Zendesk Expert Implementer to lead end-to-end implementations across complex CX environments.

This is a technical + strategic role, focused on architecture, automation, and integrations.

Key Responsibilities

- Lead full Zendesk implementations (Discovery Go-live)
- Design scalable workflows across Zendesk Suite
- Build automations, triggers, SLAs, and roles
- Develop integrations using APIs, webhooks, Zapier, Workato
- Build/customize apps using Zendesk App Framework (ZAF)
- Create dashboards and reporting (Explore / BI tools)
- Translate business needs into technical solutions

Requirements

- English: C1 / C2 (mandatory)
- Strong Zendesk Suite expertise
- JavaScript, JSON, Liquid
- REST APIs & integrations
- Data architecture & reporting knowledge





Nice to Have

- Zendesk certifications
- Salesforce / HubSpot / Intercom integrations
- SQL / Python

Experience

- 3–5+ years in Zendesk / CX systems
- Background in systems / engineering

Apply

Send:

- Updated Resume
- Updated LinkedIn Profile
- Short note: Why should we hire you?

SEO -Li Keys

Zendesk Implementation, Zendesk Expert, Zendesk Architect, CX Systems Engineer, Customer Experience Platforms, Zendesk Support Suite, Zendesk API, ZAF, Zendesk Developer, CRM Integration, CX Automation, Helpdesk Systems, SaaS CX, Technical Implementation, Customer Support Systems, Workflow Automation, REST API Integration, Looker Studio, BI Reporting, Customer Operations Tech

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ah7vc

📌 Zendesk Expert Implementer (CX Systems Architect) (BOG)/
🏢 patriciabaez.net/jobs
📍 Bogotá