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Resident Engineer (Advanced Services) – Mexico

About Radware & Advanced Services

Radware is a general leader in application delivery and cybersecurity solutions, enabling organizations to ensure the availability, performance, and security of their critical digital services.

The Advanced Services team partners closely with customers to provide deep technical expertise, proactive guidance, and rapid response to complex challenges.

Acting as a trusted advisor, the team helps customers maximize the value of their Radware solutions while maintaining a stable and secure environment.

Position Overview

The Resident Engineer (RE) serves as a dedicated technical expert embedded within a strategic customer environment. This role is responsible for ensuring the optimal performance, stability, and security of Radware solutions while building strong relationships with customer stakeholders.

The RE operates as a trusted advisor, bridging the gap between the customer, support, and R&D, and plays a key role in both day-to-day operations and long-term technical strategy.





Key Responsibilities

- Serve as the primary technical point of contact for the customer’s Radware environment
- Provide ongoing operational support, configuration, and optimization of Radware solutions
- Proactively monitor system health, performance, and security posture
- Lead and manage complex troubleshooting, including high-severity incidents and escalations
- Work closely with internal teams (Support, R&D, Product) to drive resolution of critical issues
- Deliver regular status updates, reports, and technical briefings to customer stakeholders
- Identify risks, gaps, and opportunities for improvement, and drive corrective actions
- Support upgrades, migrations, and new feature implementations
- Ensure best practices are applied across architecture, configuration, and operations
- Act as a technical advisor, aligning solutions with the customer’s business and technical goals

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ahbtv

📌 Resident Engineer (Advanced Services) – Mexico (Bogotá)
🏢 Radware
📍 Bogotá