End User Support IT - Associate (Bogotá)

End User Support IT - Associate (Bogotá)

22 may
|
Ubiquity Global Services
|
Bogotá

22 may

Ubiquity Global Services

Bogotá

Role Overview The End User Support Associate provides frontline local IT support to ensure operational continuity.

Key responsibilities include Troubleshooting hardware, software, network, and access issues Supporting incidents Managing tickets and meeting SLA targets Installing/configuring systems and applications Escalating complex issues when required Preferred Skills / Profile Strong troubleshooting skills (Windows, applications, basic networking) Familiarity with VDI, VPN, and telephony tools (Avaya, Five9, Zendesk, RingCentral, etc.) Basic knowledge of Active Directory and IT security practices Strong communication and customer service skills High ownership, urgency, proactivity, and problem-solving mindset Strong Written and Spoken Business English Highschool Diploma (must) Powered by JazzHR

📌 End User Support IT - Associate (Bogotá)
🏢 Ubiquity Global Services
📍 Bogotá

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