Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ahcu7

What would you do?

- Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.

- Cooperate and support their fellow Support in resolving the incidents they require.

- Ensure compliance with the SLA for the resolution of cases established with clients.

- Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.

- Seek to impact on your colleagues for the improvement of the Support service.

- Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.

?? Your experience has been shaped by

- + 2 years in Support related positions.

- Demonstrated interest in technical field and development/ automatization.





- Ability to influence and built effective working relationships with all levels of the organization.
- Experience working in agile environments.

? Your SuperPowers

- The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate level is required for collaboration with LATAM Teams.
- Intermediately SQL level.
- Remote collaboration capabilities.
- High skills in communicating complex technical issues to both technical and non-technical audiences.
- Problem solving skills.
- Knowledge of programming language desirable (no development experience).

? What we bring to the table

- ? Hybrid Work: Work together as a team
- ??‍? Adaptable hours: We trust your work and skills
- ? Workstation Paid BYOD.
- ? 25 days PTO

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ahcu7

📌 Support Engineer (Colombia)
🏢 Instaleap
📍 Colombia