Postúlate en Kit Empleo: kitempleo.com.co/empleo/1al9jd

Medical Intake Coordinator (Remote)

About the role: You’ll own the first critical touchpoint in the patient experience for U.S.-based healthcare practices. Every patient interaction you manage sets the tone for their entire care journey. Your work directly impacts clinic throughput and revenue cycle efficiency by ensuring patients arrive fully registered, insurance-verified, and documentation-ready before their appointment. This role requires someone who can balance speed with accuracy, navigate insurance complexities confidently, and communicate with patients who are often anxious or unfamiliar with the process.

Pay Rates

Part-time Monthly Rates: $960 to $1,840 (20 hours per week).

Full-time Monthly Rates: $1,920 to $3,680 (40 hours per week).

The posted monthly salary range is an average monthly income. However, all jobs at Virtual Latinos are hourly-based, and payments are calculated based on the number of hours a person works daily. We pay our Virtual Professionals every 2 weeks through third‑party platforms. The hourly rate range of the position is $12 - $23, depending on experience. Once a rate has been offered to you, it is non‑negotiable.

Work Schedule

The work schedule will vary depending on the position and client. Most schedules align with U.S. and Canadian business hours.

Key Responsibilities

- Conduct full patient registration by collecting and verifying demographics, medical history, insurance information, referral documents,



and signed consent forms before each appointment.
- Verify insurance eligibility, confirm active coverage and benefits, and flag discrepancies or missing authorizations before the patient reaches the provider.
- Manage inbound patient inquiries via phone, email, and patient portal, answering questions about appointment preparation, required documentation, and practice policies.
- Coordinate with clinical and billing teams to ensure all intake data flows accurately into the EHR/EMR and supports clean claim submission downstream.
- Track and follow up on incomplete registrations, missing documents, and pending authorizations to prevent delays in care delivery and billing cycles.

What you bring

- Must be 21+ years old
- 3+ years of experience in patient intake, front desk operations, or healthcare administration
- Bilingual English (C1 or above) / Spanish
- Solid understanding of insurance verification, eligibility checks, and prior authorization processes.

Required Skills

- Mastery of EMR/EHR systems (Epic Systems, Cerner, athenahealth, or similar)
- Experience with RingCentral or similar VOIP/communication platforms for patient coordination
- Working knowledge of QuickBooks for medical billing support
- Knowledge of HIPAA regulations and handling of protected health information (PHI)
- Excellent verbal communication in English with a patient, empathetic phone presence

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Postúlate en Kit Empleo: kitempleo.com.co/empleo/1al9jd

📌 Medical Intake Coordinator (Colombia)
🏢 Virtual Latinos
📍 Colombia