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**Descripción de la empresa**
SGS is the world’s leading company in inspection, verification, testing, training, and certification. It is recognized as the global benchmark for quality and integrity, with over 95,000 employees and a network of more than 2,400 offices and laboratories around the world.
**Descripción del empleo** We're looking for a Senior Collections Specialist with strong financial skills and a passion for results!**

Are you ready to play a key role in our **Bill to Cash (B2C)** team? This position is perfect for someone who thrives in fast-paced environments and enjoys keeping things organized and running smoothly.

**What will you do?**
- Make collection calls and send follow-up communications to manage outstanding customer payments.
- Provide excellent customer service to resolve issues, discrepancies, and open items.
- Accurately document all activities in a timely manner.

**Collaboration is key!**
You'll work closely with cross-functional teams to:

- Maintain up-to-date daily and month-end reports on customer payment statuses.
- Perform account reconciliations and send periodic customer statements.
- Track and follow up on action items with the Accounts Receivable (AR) team.
- Escalate disputes or potential write-offs when needed, while ensuring compliance with SGS policies and procedures.

**Are you a collections expert? Even better!**
- As a Subject Matter Expert (SME), you'll support process improvements, lead team trainings, and bring forward new ideas.
- You'll play a key role in presenting financial data—especially related to overdue invoices and aged debt.
- Your ability to manage complex collection cases will help us meet our SLAs and KPIs.

**If you're experienced, detail-oriented,



and enjoy working in a dynamic environment, we’d love to meet**
**Requisitos**
️ **Key Skills**
- ️ **Customer Service Excellence**
- Active listening
- Empathy
- Problem-solving
- Conflict resolution

️ **Communication & Relationship Building**
- Strong verbal and written communication
- Ability to understand and connect with customer needs

**Thrives Under Pressure**
- Comfortable in high-pressure, challenging, and conflict-driven environments

**Analytical Thinking**
- Data analysis & process improvement
- Tackling technical issues with a clear mindset

**Cultural Awareness**
- Experience working with diverse clients
- Understanding of global business practices

**Team & Independence**
- Works well independently AND as part of a team

**Adaptability**
- Versátil and open to change

**Growth Mindset**
- Positive attitude and willingness to learn

**Technical Knowledge**
- Proficiency in **MS Office** (Excel, Word, PowerPoint - intermediate level)
- Experience with **Oracle E-Business Suite** or similar ERP systems (a plus!)

English level B2, preferably with a focus on business English.
**Información adicional** Compensation Package**

**Base Salary**:
**Performance & Benefits Bonuses**:
️ **Language Bonus**:

- **$800,000/month** (non-salary, for bilingual skills)

**Well-being Bonus**:

- **$500,000/month** (non-salary, focused on wellness and self-care)

**Performance Bonus**:

- **$369,250/month** (salary-based, **guaranteed for the first 3 months**)

**Sales Commissions**:

- Up to **$800,000/month**
Salary-based, **guaranteed for the first 3 months**
- **Average Total Salary**:
Around **$6,900,000** monthly

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1am6ne

📌 Copy of Senior Collection Specialist Gbs Fssc (Bogotá)
🏢 SGS
📍 Bogotá