Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amghb

Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services
Position Type: Full-Time, Remote
Working Hours: U.S. Hours (Evenings & Weekends Required)
About the Role
We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing jobs and memberships.
This is a sales-first customer service role — not just answering calls.
You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a professional, customer-first experience.
If you can build trust quickly and close consistently, this role is built for you.
What You’ll OwnInbound Sales & Call Conversion
Handle high-volume inbound calls with confidence and professionalism
Convert inquiries into booked plumbing jobs (target: 85% conversion rate)
Actively listen and guide customers toward the right solution
Control conversations while maintaining empathy and clarity
Scheduling, Upselling & Membership Sales
Book service appointments accurately and efficiently




Identify upsell opportunities during calls
Promote and sell Pipeline Club membership
Hit key targets:
10%+ membership close rate
35 memberships in first 90 days
CRM & Process Execution
Log all interactions accurately in CRM systems
Follow structured scripts and workflows
Contribute to improving call processes and conversion systems
Preferred tools experience:
ServiceTitan
Other CRM and call management tools
Customer Experience & Escalation Handling
Handle escalations professionally and calmly
Maintain high customer satisfaction standards
Deliver consistent, high-quality phone experiences
Team Support & Optimization
Support offshore team members for consistency
Provide feedback to improve scripts, tools, and workflows
Adapt quickly to new systems and processes
What Success Looks Like
85%+ call-to-booking conversion rate
10%+ membership close rate
35+ memberships sold in first 90 days
Accurate and clean CRM do

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amghb

📌 Customer Sales Representative (Colombia)
🏢 Reconocida empresa
📍 Colombia