Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amjjj

About Nubank

Our Customer Excellence team

We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that's why millions of Latin Americans love us.

We are always looking for the most innovative and creative professionals out there. If you are tired of bumping into the same solutions for old problems, we might as well be the next step of your career.

You can read more about it in our blog and get some insights into how we work.

As a Customer Experience Supervisor, you're expected to:
- Passion for Customer Service and Operations, dedicated to delivering exceptional customer experiences.
- Quick learner with a strong desire to take ownership of responsibilities independently.
- Contributes to the growth of the Xpeer chapter through strategic projects aligned with the chapter roadmap.




- Develops and mentors Xpeers to become future leaders.
- Strong focus on people management, team development, and leadership.
- Proactive, self-driven, and takes initiative without waiting for instructions.
- Hands-on approach, willing to take on tasks beyond the defined scope when necessary.
- Provides proactive and constructive feedback on products, tools, customer insights, and communication.
- Adaptable to sudden changes, including shifting tasks, working hours, and uncertain situations.
- Strong cultural fit with Nubank, demonstrating high alignment with its values.
- Takes full ownership of team performance, tracking key metrics and driving continuous improvement.

We're looking for professionals who are:
- At least 2 years of experience in a similar role
- Fluent in English and Spanish (Desirable)
- Experience with tNPS management (is a plus, not mandatory)
- Experience with Onboarding/Training (is a plus,

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amjjj

📌 Customer Excellence Supervisor (Bogotá)
🏢 Nu Pagamentos
📍 Bogotá