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Requisition ID: 236041

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

End User Technical Support Analyst
- Purpose_

Contributes to the overall success of the Employee IT Services / ETSS ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Provide the best service to the internal users, following the market’s standards and the guidance provided by management.

Accountabilities
- To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution.



The incumbent will use all available resources to ensure a timely first call resolution rate.
- Provide first level triage and support for employees and employee computing systems. Resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides. Facilitate request fulfillment processes.
- The employee will ensure that access and accounts are provided to employees in accordance with the company's security policies.
- To manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information within the log; perform closure of logs; including following up with all affected departments and their associated users to ensure that problems are solved, and the level of service did meet their expectation.
- Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies me

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amjze

📌 End User Technical Support Analyst (Bogotá)
🏢 Scotiabank
📍 Bogotá