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Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

Position level summary:
- Responsible of the Shared Service Centre operations located in Colombia and work collaborative with Global SSC tower leads (Finance, Iⅅ, People, Assurance, Legal and Inside Sales) to ensure the alignment with the global Shared Services strategy

Develop relationships with operations and build effective communications channels that allow to have effective escalation process to resolve issues/challenges

Key Accountabilities:
- Ensure the operation of the Shared Service Centre in Bogota, Colombia in line with the general Shared Services strategy and co-ordinate with the Global SSC tower leads future migration and operations for each tower.




- Responsible of work processes for Colombia centre and ensuring the alignment with the global standard and quality services
- Collaborate and drive across the different groups in Americas the adoption of Share Services scope.
- Grow the Integrated Delivery Service (IDS) and commoditized BPO outsourcing service offering to Americas, in line with Shared Services strategy.
- Work with the tower leads in talent management to reduce the retention and increase the people engagement
- Lead and drive the team to achieve the KPIs / SLAs and work deliverables to support the American business across the different tower.
- Drive and support the adoption of process standardization (SOPs) and innovation to achieve the necessary productivity and efficiency gains
- Support and advocate the adoption of digitization and automation initiatives within Shared Services
- Proactively identify, propose and implement continuous improvement opportunities in

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📌 Director, Shared Services (Bogotá)
🏢 Worley
📍 Bogotá