Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aml31

Opportunity for Colombia - working remote

Job Summary

The Technology Services Supervisor is responsible for the operational oversight and frontline leadership of our RPA service delivery and ensuring the successful execution of technical projects from intake through closure. This role ensures high-quality client service delivery by overseeing day-to-day project work, driving team performance, and proactively identifying service gaps or client risks.

The Technology Services Supervisor serves as a key escalation point for client issues, operational challenges, and delivery risks, ensuring a high-quality client experience while driving operational efficiency and continuous improvement.

Job Duties
- Directly recruit, oversee, coach, and support a team of Intake Specialists (PMs) and RPA Engineers.
- Monitor and manage project workload distribution to ensure timely delivery of contracted services while balancing team capacity.
- Ensure consistent delivery against SLAs, KPIs and contractual obligations
- Drive accountability and performance management through one-on-ones,



progress check-ins, and adherence to KPIs.
- Serve as an escalation point for client-related challenges and lead the planning of resolution.
- Contribute to process improvement, automation efforts, and SOP development for the team.
- Contribute strategic initiatives to improve service delivery, automate repetitive tasks, and enhance client engagement.
- Support hiring, onboarding, and development of team members to ensure strong technical and client-facing capabilities.
- Build strong client relationships through proactive communication and issue resolution
- Provide insight into team capacity, project forecasting, and resource planning.
- Partner with Sales to provide pre-sales support, review ASA scope and ensure projects are priced accurately to maintain project profit-margin.
- Foster a team culture of collaboration, accountability, ownership and continuous improvement.
- Other duties as assigned

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1aml31

📌 Technology Services Supervisor (Colombia)
🏢 PuzzleHR
📍 Colombia