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Role Summary
The Project Manager (PM) is the team lead for the Professional Services Team, accountable for successful project outcomes and overall team performance. The role stands on two pillars:
- Project Execution & Quality Control: Coordinating stakeholders to achieve business and technical requirements based on schedules and client expectations.
- Project Team Leadership: Managing all Professional Services members, ensuring strict adherence to delivery standards, processes, and tools.

The PM is a cross-functional leader who must balance technical knowledge with negotiation, administration, and organization to generate Non-Recurring Revenue (NRR).
Key Responsibilities
1. Project Execution & Quality Control
- Lifecycle & Intake: Manage all projects in the queue and lead the intake process to ensure organized transitions.
- Product & Schedule Tracking: Track delivery dates and maintain the project schedule to meet timeline commitments.
- Methodology & Monitoring: Enforce company-approved project methodologies and monitor task completion to keep projects on time and budget.




- PE Oversight: Conduct regular syncs with Project Engineers (PEs) to monitor time entry quality, accuracy, and adherence to the budget.
- Stakeholder Alignment: Schedule and lead project status meetings; ensure all documentation is completed and verified.
- Course Correction: Manage out-of-scope requests via the “A Phase” process and lead course correction if projects go off track.
- Billing: Complete project billing in conjunction with the Finance Team.

2. Project Team Leadership
- Financial Accountability: Achieve BU Pro Forma targets and PE utilization plans.
- Reporting: Prepare monthly billing projections and weekly backlog reports (billable vs. non-billable).
- Capacity Planning: Allocate team resources optimally to meet departmental demands.
- CSAT Management: Analyze client satisfaction data and incorporate lessons learned into team processes.
- Development: Provide coaching, mentorin

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📌 Project Manager (Colombia)
🏢 M3 Networks
📍 Colombia