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We are searching for the best talent for Supervisor Customer Service - MedTech | Bogotá

Description

The Customer Service Supervisor is responsible for responding to customer inquiries and resolving customer complaints. Also accountable for maintaining a high level of customer satisfaction through timely and correct order processing. Accountable for planning, organizing, and directing staff in providing timely responses to customer inquiries and resolving customer issues.

Key Responsibilities
- People leaders are expected to uphold and model our standards for ethics and leadership and hold their team accountable as well.




- The CS Supervisor will monitor team efficiency and effectiveness based on pre-determined organization performance metrics, meeting business goals.
- Investigates and resolves escalated or complex customer complaints regarding billing, shipping delays and products.
- Monitors order processing for accuracy.
- Keeping documents up to date as well as ensuring knowledge transfer for CS Specialists.
- Identify opportunities in our processes and systems and propose solutions.
- Participate actively in CS business meetings, sharing new ideas/strategies to leverage our service.
- Implements cost controls to ensure budget parameters are not exceeded.
- Partner with Deliver to define action plans based on customer experience and post interaction survey´s results.
- Meet all applicable Quality & Compliance requirements (SOX//HCC/QA, etc).
- The CS Supervisor will be responsible for attracting,

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📌 Supervisor Customer Service (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá