Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ammig

Location: Presencial

Shift days, hours and time zone: Between 10am to 8:30pm M - F

English required:B2+/C1

Job description: The Client Onboarding Specialist will play a crucial role in guiding new clients through the initial stages of their legal journey, ensuring they feel supported, informed, and confident. This position demands exceptional communication skills, a strong sales aptitude, and a proactive approach to addressing concerns and convincing potential clients throughout the onboarding process. Additionally, the specialist will be responsible for maintaining consistent follow-up with prospective clients, making a minimum number of calls per day, and committing to the firm’s various performance targets.

Responsabilities:
- Client Assesment and follow up
- Conduct initial interviews to understand the clients’ needs and circumstances

*Seek potential clients through various channels to initiate consultations with the firm




- Ensure all client information is accurately entered into the firm’s case management system
- Convience the potential clients to start the process with the firm
- Coordinate with attorneys, paralegals, and other legal staff to ensure that each new client is properly assigned and their case is handled efficiently from the outset
- Serve as an intermediary between clients and the legal team during the onboarding phase

Skills and qualifications - Hard and soft skills:
- Bachelor’s degree in Communications, Business, Legal Studies, or a related field (preferred)
- 2+ years of experience in a client-facing role, preferably in the legal industry or a similar high-stakes field.
- Understanding of personal injury and workers’ compensation law (preferred but not required)
- Strong communication skills
- Strong Sales experience
- Excellent organizational skills and attention to detail

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ammig

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