Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ammja
About Sezzle:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We're not just transforming payments; we're redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we're building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you're excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping
About the Role:
This position supports the wider support team by troubleshooting escalated technical issues. On tickets, the Technical Support Engineer provides product-related technical escalation support for Shopper, Merchant,
Disputes, and any other relevant teams. They will organize information and relevant updates of either the status of tools and product asks, or information relating to issues users may experience. They will work closely with the Sr. Manager Technical Support and the technical support team for prioritization and follow-up of issues, projects, and goals. This role will be critical in the organization and communication of bugs and issues raised by the greater CMX department and company as a whole, providing succinct updates to all relevant stakeholders
What You'll Do:
- Work to ensure KPI's are being met/reported of escalations of the CMX department
- Act as a Technical product expert, advising through messaging and meetings when agents may require assistance and understanding
- Act as an escalation point as needed for difficult situations, empowering and equipping team through coaching on h
Postúlate en Kit Empleo: kitempleo.com.co/empleo/1ammja
📌 Technical Support Engineer (Bogotá)
🏢 Sezzle
📍 Bogotá