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ID de la solicitud: 214623

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Purpose

The Manager Sales Optimization for the Contact Centre unit is responsible for the formulation and implementation of the service to solutions business model in the contact center to drive revenue generation through process optimization and working collaboratively with cross-functional teams to create effective sales strategies.

Is responsible for the end-to-end process formulation and implementation of the service to solution model in the operational execution, which includes but is not limited to lead generation, routing and campaigning, call and coaching model, training model, variable compensation, risk management, insight steering with other business areas, access to data, frontline capabilities and technology limitations.

The incumbent will lead a team of sales specialists who are responsible to conduct data-based perfromance analysis, perform business analysis,



provide insight for process improvement and act as expert consultants on the model to the different business lines.

The Contact Centre is a 24/7 fast paced, dynamic business environment that plays a key role in supporting the Bank to achieve its sales and client satisfaction objectives. This is a integral position and the Manager, Performance Incentives will have in scope all geographies served in GBS Colombia and the DR.
- Sales Practices

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, reputational risk, and conduct risk, including, but not limited to, responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amq02

📌 Manager Sales Optimization (Bogotá)
🏢 Scotiabank
📍 Bogotá