Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amq1x

Job Title:Customer Service Specialist/Call Center

Job Type:Full-Time

Pay:2,500,000 to 3,000,000 Colombian Pesos per month (depending on qualifications and experience)

Location:Columbia (Remote)

Benefits:
- Work from the comfort of your own home
- Competitive compensation

Work Schedule:
- 40hrs/week
- Weekend availability
- US Business Hours

Description:
We are seeking dedicated individuals to join our team as Virtual Call Center Agents. As a Virtual Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and assisting customers with inquiries, orders, and issue resolution. This role offers the flexibility of working remotely from your own home while contributing to a dynamic and collaborative team environment.

Responsibilities:
- Schedule appointments and meetings
- Conduct research and compile data
- Prepare reports and presentations
- Handle incoming calls promptly and professionally
- Assist customers with inquiries and issue resolution:




- Maintain a high level of customer satisfaction through effective communication and problem-solving skills:
- Follow company policies and procedures to ensure quality service delivery:
- Meet or exceed performance metrics, including call quality and customer satisfaction targets

Requirements:
- Must have a Call Center and Outbound Call experience:
- Sales experience is a PLUS:
- Proficient in advanced-level English language skills:
- Exceptional reading, writing, and speaking in English:
- Strong organizational and time-management skills
- Proficient in Microsoft Office and Google Suite
- Stable internet connection and a quiet working environment, you must own a computer and have a dedicated workspace
- Must be able to work during USA work hours:
- Call Center experience is essential
- Appointment-setting experience:
- Familiarity with CRMs and/or medical EHRs is a must:
- Go High Level and Zoho Projects are a plus
- Familiarity with ChiroTouch is a plus

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amq1x

📌 Remote - Customer Service Representative - 1038889 (Bogotá)
🏢 Ideal Teams
📍 Bogotá