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Your Role

IT Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The success of this position is linked to the overall performance of the team: the ability to cross-train other team members; and to share critical information in the goal of excellent customer service.

IT Support Technician are primarily responsible for returning staff to billability as quickly as possible after a technology failure. Because the overall success of the technology support infrastructure is dependent upon this collaboration, Support Specialists are expected to be prodigious communicators and to share a hunger for knowledge about current and new technologies.

This position demands advanced knowledge of Microsoft O365 services, Power BI, PC, laptop,



printer and server hardware and between three and five years of experience in IT support in large dynamic environments. Combined with a proven sense of ownership and excellent customer service, this support individual provides first and second level support in response to service desk incidents and requests from onsite and remote office clients with minimum supervision and direction. It is critical for this position that clients (end users) experience mínimal downtime. This position empowers the team’s effort with focus on proven problem-solving process skills with an in-depth knowledge of client needs and time constraints.

What You Will Do
- Accept travel requests for on-site configuration and support in satellite or regional offices
- Assist the Regional Technology Director (RTD) and local IT Manager in educating end users about desktop policies and in enforcement
- Visit clients to evaluate their business software and hardware needs when requested; Provid

Postúlate en Kit Empleo: kitempleo.com.co/empleo/1amq61

📌 IT Support Technician (Bogotá)
🏢 Gensler
📍 Bogotá