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ID de la solicitud: 214620

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Purpose

The Manager Performance incentives for the Contact Centre unit is responsible for the formulation, implementation, monitoriong and control of the variable compensation plans. The variable compensation plan is formulated to drive business results aligned with Scotiabank’s and the Contact Centres’ business strategy, motivate employees by providing clear line of sight and attractive rewards and foster specifi employee behaviors which deliver the right outcome for the customer in accordance with the Global Sales and Specialized Incentive Plan Design Framework.

Is also responsible for the formulation, implementation, monitoring and control of all staff recognition programs and campaigns in alignment with perfromance culture and Scotiabank’s and the Contact Centres’ business strategy, the Staff incentives and campaigns are formulated to close the gap between business results,



complementing formal variable compensation plans by providing cash and in-kind rewards to employees in observance of protecting the bank’sculture, the values and the Integral Sales Principles.

Leads the formulation, implementation the monitoring and control of the gamification projects for the Contact Center based on strategic Staff ecognition programs and campaigns by automating all manual aspects in the measurement of results. Gamification infuses game elements like fun, competition, and scoring into the staff’s daily tasks and objectives to enhance performance and increase revenue generation.

He/she will lead a team of performance incentive analysts responsible to conduct data analysis to ensure that variable compensation and its complemetary staff recognition programs and campaigns assure the desired impact on performance, to perform changes on the plans as needed.

The Customer Contact Centre is a 24/7 fast paced, dynamic business environ

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📌 Manager, Performance Incentives (Bogotá)
🏢 Scotiabank
📍 Bogotá