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Work Location: Bogata, Colombia

Hiring Organization: INHEMETER CO., LTD

Main Job Responsibilities

1. On-site technical support for smart meters
- Responsible for collecting data relating to on-site after-sales issues (background information, scope of impact, log data, etc.)
- Troubleshoot common issues such as communication faults with electricity meters (e.g. PLC, RF, 4G), inaccurate data and display anomalies.
- Carry out routine maintenance, upgrades and replacements, and keep accurate records.

2. Smart tool System Support
- Provide support for smart tool/data acquisition systems, including installation, basic configuration and operational training.
- Troubleshoot issues relating to failed data retrieval from smart tool, data anomalies and the use of basic functions.
- Assist customers with the configuration of specific smart tool functions.

3. System Integration and Meter Reading Support
- Assist customers or third parties with ensuring compatibility between electricity meters, such as second-generation CT meters and Starbeat;




- Participate in simple on-site integration testing under supervision.

4. Requirements Gathering and Feedback
- Systematically record product defects, suggestions for functional improvements and new requirements reported by customers (such as on-site technicians and utility engineers).
- Collect information on local market standards and regulations （including CREG and unofficial documents） as well as details of competitors’ products (such as technical specifications and prices).
- Gather utility company documentation (EPM, ENEL, EMCALI, AIRE, etc.) through multiple channels.

5. Documentation and Knowledge Management
- Maintain and update localized technical documentation, FAQs and instructional videos.
- Compile case studies of on-site issue resolution and add them to the knowledge base.

Core Competency Requirements for this position

1. A background in electrical engineering, with some practical experience in working with power el

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📌 Support Engineer (Colombia)
🏢 INHEMETER CO.,LTD
📍 Colombia